London Reception Course 20 April 2012

This course is specifically focused on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. The programme is particularly applicable to reception staff, clinicians, treatment coordinators and practice managers.

Every year, Dental Practices spend thousands of pounds each year marketing and attracting leads to the practice, each lead needs to be treated correctly and ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays as a patient with you for 10 years and they join a membership plan, then they could be worth £5000.00p plus.

Many practices do not measure where their enquiries come from and have no idea which aspects of their marketing are working best for them. In other words practices up and down the country are missing out on thousands of pounds worth of opportunities every day and spending money unnecessarily.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other practices and ensure that you turn your enquiries into appointments.

Outcomes

On this packed one day programme, delegates will be coached on how to

• Create a memorable first impression
• Speak the language of benefits to excite the patient
• Develop outstanding communication skills
• Become outstanding at building rapport and asking questions
• Talk money with self confidence
• Designing a practice telephone protocol
• Developing a winning attitude & develop extra self confidence
• Learn to turn round patients who are enquiring about NHS
• Use enquiry measurement tools
• Stand out from the competition.
• Learn how to close and turn more enquiries into appointments
Testimonials

“Fantastic...it’s been really helpful” Emma Moxon (Wakefield)

“Really good...great information and skills” Angela Davies (Overleigh)

“Oh it was great...thoroughly enjoyed it” Sabrina Collard (Ilford)

“Very useful, very informative, very inspiring” Chris Matthews (Blandford Forum)

“Very informative...professional but relaxed” Carol Ridges (Reading)

“Great confidence boost” Katie Burgess (Ware)

“Presented in a very clear way” Nina Strong (Colchester)

“Invaluable” Faresh Desai (Hereford)

How to Book on the Programme

INVESTMENT:

£227.00 plus vat (£272.40)

Included in the price

• Workbook
• Slide handouts
• Take home resources
• Copy of Ashley Latter’s new book-Don’t Wait for the Tooth Fairy
• Refreshments including lunch
• Certificate for 6 hours verifiable CPD

TO BOOK:

Please telephone Lissa on 0161 280 5837 immediately with you credit card to hand to reserve your place(s).

Programme limited to 25 places only.