Having procrastinated over taking your Ethical Sales and Communication programme for well over a year, I now regret not saying 'yes' sooner.
The hands on course has really helped everyone in the team in terms of communication between colleagues and especially to patients. We are now able to talk confidently about the service we provide with a real sense of pride and enthusiasm. And the result? A definate increase in the word 'yes' from our patients.
The investment made in this course is already paying dividends and I would say to anyone considering this course 'don't procrastinate..... just say 'yes''. Anil Baboolal High Street Dental Witney Oxford
Practice Managers
Developing Outstanding Communication & Coaching Skills for Practice Managers
One of the challenges Practice Managers face is getting people to do things that they need to do, changing people's attitudes and getting their team to perform at a higher level. This programme is designed specifically for Practice Managers where the emphasis is developing outstanding Communication & Coaching Skills. This programme is not a lecture, but a real life coaching experience which is designed to create breakthroughs in personal effectiveness, to maximise the team's performance.
Programme Objectives
Presentation Technique. Present effectively to groups of people and develop more ability to persuade others.
Develop Confidence and Poise. Develop a greater belief in yourself and your ability. Take control in pressurised situations. Develop a more positive attitude.
Clarity of Expression. Develop clarity and concise expression. How to win your team over. Speak clearly and concisely. Learn to illustrate and clarify points.
Personal Presence. How to understand and capitalise on group dynamics. Learn how others perceive us. Control and facilitate group, team meetings, conversation and feedback. Excite others to action. Project self-assurance.
Selling Ideas. Learn a strategy of presenting solutions. How to handle and diffuse challenging questions. Ways to ask for action/decision. Respond quickly and succinctly under pressure. Develop techniques for dealing with an open antagonist whilst maintaining control.
Freedom of Expression. Becoming more comfortable thinking on your feet. Say what you think without causing resentment. Add more excitement to your personality.
Attitude Control. Create a positive climate more constantly. Learn to concentrate on the positive traits of others. Make the best of situations and become a more flexible person.
Coaching. Learn a five step approach to deal with your team's objections and learn how to change people's attitudes. Deal with conflict and create win win.
