Reception Courses

This programme does exactly as it says on the tin.  It helps reception staff or any members of the practice team who are involved in handling new and even existing enquiries to turn more of those enquiries into appointments and ultimately long-term patients. Our clients are getting a 50% success rate.

From First Call to Long Term Patient — One Day Reception Programme

Dental Practices spend thousands of pounds each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays as a patient with you for 10 years and they join a membership plan, then they could be potentially worth more than £5000 to you.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other dental practices and ensure that you turn your enquiries into appointments. We will coach members of your dental practice management on how to take an enquiry from that very first call and turn it into an appointment so that ultimately they can become a long term patient.

Outcomes

On this packed one day programme, delegates will be coached on how to:

  • Discover the skills that are paramount in becoming world class on the telephone
  • Create a memorable first impression - stand out from the competition
  • Know your numbers - understand the value of each call to your practice
  • Speak the language of benefits to excite the patient - motivate the patient to take action NOW
  • Develop outstanding communication skills - eliminate waffle
  • Become outstanding at building rapport and asking questions to understand what the patient is interested in
  • Talk money with re-assurance and self-confidence. Be proud of your fees - even when you are more expensive than a practice down the road
  • Design a Practice telephone protocol - know all the steps
  • Develop a winning attitude and extra self confidence
  • Learn how to convert patients enquiring about NHS into private patients
  • Use enquiry measurement tools - find out what marketing is working and what is not
  • Stand out from the competition
  • Learn how to close and turn more enquiries into appointments
  • Develop some scripts to turn email enquiries into appointments
  • Why it is important that new enquires are not dealt with at the desk
  • Discover the strategies of the most successful dentist practices in the UK

Ready to Book? Reserve Yourself a Place Now!

Reception Programme - Manchester (November 2017)

Location: Manchester

Dates: 15th November 2017

Time: 9:30am - 4:30pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get one chance to make a good impression. This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £432 inc. VAT per person

Reception Programme - Glasgow (November 2017)

Location: Glasgow

Dates: 16th November 2017

Time: 9:30am - 4:30pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get one chance to make a good impression. This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £432 inc. VAT per person

Reception Programme - London (November 2017)

Location: London

Dates: 23rd November 2017

Time: 9.30am - 4.30pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get once chance to make a good impression.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £432 inc. VAT per person

Reception Programme - London (January 2018)

Location: Central London

Dates: 25th January 2018

Time: 9.30am - 4.30pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get once chance to make a good impression.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £432 inc. VAT per person

Reception Programme - Sydney, Australia (March 2018)

Location: Sydney, Australia

Dates: 13th March 2018

Time: 9am - 5pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get one chance to make a good impression. This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £ inc. VAT per person

Reception Programme - London (May 2018)

Location: London

Dates: 1st May 2018

Time: 9:30am - 4:30pm

Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get one chance to make a good impression. This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That's what each telephone call to your practice is potentially worth.

Price £432 inc. VAT per person

DO YOU STILL HAVE SOME QUESTIONS? JUST LISTEN TO OUR DELEGATES

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Get yourself on the road to a more profitable practice!

Course Testimonials

  • Georgia Karargyri

    This was one of the best courses I have ever attended. It completely changed my professional life and gave me the tools to communicate better with my patients. Since the course my private income has increased over 90%, but even more amazing, my patients have had treatments with the latest technologies and materials because I can now help them understand better the benefits of these treatments. Sign up for it immediately!

  • Roberta Rizzi

    Your course is really inspirational and energising: I have felt really motivated and focused since back in surgery and I have immediately experienced an increase in my private income. I am really committed to following your methods and your advice, I have found them absolutely life-changing. Thanks to your books and your course I have discovered how full of prejudices I am ( above all, that one toward money) and how bad my listening can be

  • Dr Andrew McSweeney

    Thank you for the webinar last night. Just thought I'd share something quite amazing with you; I've just "closed" £2k of anterior crowns on a patient. I hardly ever manage to secure treatment plans like that, all from the methods you mentioned in your webinar. Mostly from asking questions and from trying to describe solutions in a more exciting way using the patient's language, and then asking her to book in today rather than advising her to "have a think about it"

  • Dr Ravi Solanki

    We are excited to continue to work with you as so far it has had the biggest impact on our business, we have already received a significant return back on our investment and staff morale

  • Dr Gerwyn Rolands

    Essential changes like don't bring up the plan on the phone, photo book, video reviews and hand out some business cards together with asking for referrals alone has made your visit more than worth while.
    I genuinely feel you have given me a blueprint to up our customer service to the next level. I can't wait for your next visit

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