{"id":908,"date":"2025-09-26T04:00:32","date_gmt":"2025-09-26T03:00:32","guid":{"rendered":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/?p=908"},"modified":"2025-09-26T04:01:11","modified_gmt":"2025-09-26T03:01:11","slug":"s8-ep9-surviving-to-thriving-how-to-prosper-in-a-tough-economy","status":"publish","type":"post","link":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/s8-ep9-surviving-to-thriving-how-to-prosper-in-a-tough-economy\/","title":{"rendered":"S8 EP9: Surviving to thriving- How to prosper in a tough economy"},"content":{"rendered":"\n<p>In this episode of &#8220;Two Reds are Better than One&#8221; podcast, Chris and Ashley explore a variety of customer service experiences from their travels, highlighting both excellent and poor examples. These stories offer valuable lessons for dentists and practice owners.&nbsp;<\/p>\n\n\n\n<p>The insights shared in this episode are so impactful that everyone in the practice should listen.<\/p>\n\n\n\n<p>In this episode, you will discover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chris&#8217;s Experience at Bupa:\u00a0Chris recounts his experience when attending a health screening at Bupa, where the response was less than satisfactory. This underscores the critical role of the &#8216;Front of House&#8217; in your dental practice, often referred to as the &#8216;Managing Director of First Impressions.&#8217;<\/li>\n\n\n\n<li>Ashley&#8217;s Chicago Story:\u00a0Ashley shares a story from his recent trip to Chicago, illustrating a conversation with a hotel employee that emphasises the importance of teamwork.<\/li>\n\n\n\n<li>Ashley\u2019s Three Lessons:\u00a0Ashley offers three key lessons on navigating a challenging economy while maintaining a positive mindset.<\/li>\n\n\n\n<li>Chris&#8217;s Treatment Coordinator Experience:\u00a0Chris describes how an Optician&#8217;s Treatment Coordinator delivered exceptional customer service, which led him to invest over \u00a31000 on glasses. Chris and Ashley analyse this consultation.<\/li>\n\n\n\n<li>Chris and Ashley&#8217;s final recommendations\u00a0on how to prosper in a challenging economy\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Listen via your favourite podcast streaming service or via the player below.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: S08 E09: Surviving to Thriving - How to prosper in a tough economy\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/0GBV6MHNW6Lvq9EaTyVUCe?si=3a8d0fb5789f476e&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In this episode of &#8220;Two Reds are Better than One&#8221; podcast, Chris and Ashley explore a variety of customer service experiences from their travels, highlighting both excellent and poor examples. These stories offer valuable lessons for dentists and practice owners.&nbsp; The insights shared in this episode are so impactful that everyone in the practice should &hellip; <a href=\"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/s8-ep9-surviving-to-thriving-how-to-prosper-in-a-tough-economy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">S8 EP9: Surviving to thriving- How to prosper in a tough economy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-908","post","type-post","status-publish","format-standard","hentry","category-podcast"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/posts\/908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/comments?post=908"}],"version-history":[{"count":1,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/posts\/908\/revisions"}],"predecessor-version":[{"id":909,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/posts\/908\/revisions\/909"}],"wp:attachment":[{"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/media?parent=908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/categories?post=908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ashleylatter.com\/dental-sales-training-zone\/wp-json\/wp\/v2\/tags?post=908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}