Online Course: Reception Programme From First Call to Long Term Patient

£997.00

Turn enquiries into appointments and ultimately long term patients

TAKE THE COURSE

Category:

Description

PLEASE NOTE:

This is an online course that is taken through our online courses website ashley-latter.mykajabi.com
To take the course simply click “Take the course” above, which will take you to the online courses website where you can purchase and take the course by following the instructions.

 


Dental practices spend thousands of pounds each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays as a patient with you for 10 years and they join a membership plan, then they could be potentially worth more than £5000 to you.

Watch and take part in the exercises in this online programme. You will develop the skills, so that you stand out from other dental practices and ensure that you turn your enquiries into appointments. Step by step you will learn how to take an enquiry from that very first call and turn it into an appointment so that ultimately they can become a long term patient.

During these 10 course modules (Approx 4 hours in total)

  • Discover the skills that are paramount in becoming world class on the telephone
  • Understand why we get fee objections and how to deal with them in five steps
  • Create a memorable first impression – stand out from the competition
  • Know your numbers – understand the value of each call to your practice
  • Speak the language of benefits to excite the patient – motivate the patient to take action NOW
  • Become outstanding at building rapport and asking questions to understand what the patient is interested in
  • Discuss fees with self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
  • Design a practice telephone protocol – know all the steps
  • Develop a winning attitude and extra self confidence
  • Learn how to convert patients enquiring about NHS into private patients
  • Use enquiry measurement tools – find out what marketing is working and what is not
  • Stand out from the competition
  • Learn how to close and turn more enquiries into appointments
  • Why it is important that new enquiries are not dealt with at the desk
  • Discover the strategies of the most successful dentist practices in the world

THIS COURSE INCLUDES A BONUS MODULE TO WATCH WITH YOUR TEAM. “OVERCOMING YOUR PATIENTS’ CONCERNS AND OBJECTIONS” IS THE MOST WATCHED MODULE ON THE ONLINE ETHICAL SALES AND COMMUNICATION PROGRAMME.

My promise to you
I am confident that after taking my programme you will be equipped with the necessary tools and self-confidence to be much more comfortable communicating your fees ethically, see an uptake in treatment plans and achieve the income your services deserve.

If, after the course, you feel that it has not been beneficial, then I will refund every single penny to you, absolutely no questions asked.