Shipping, Delivery and Returns


Please note that we are legally required to add VAT (Value Added Tax) at 17.5% on all relevant products (unless you live in a VAT exempt country).  

Shipping Costs

Our charges for packing and shipping/postage are based on the weight and destination. These charges and VAT are not included in the initial price visible and will be added on and displayed during checkout.

The charges are as follows:

Weight  UK  Non-UK
Less than 750 grams £2.95 £6.95
750 grams to 1 kg £5.95 £9.45
1 kg to 2 kg £8.95 £14.45

All individual items available on weigh less than 750 grams.


Our intention is to despatch books, booklets and CDs within 2 working days of receipt of your valid payment. Occasionally this may not be possible – we will always despatch products as soon as possible.

Training Manuals and related CDs will be despatched either by courier or Special Delivery. 

CDs, books and booklets will be sent by first class post. If you require special posting arrangements, please let us know. There may be a charge for this. 

  • In the UK estimated delivery can take up to 7 working days on all products in stock, although it is normally faster than this.
  • In Mainland Europe please allow 10 - 14 working days on all products in stock, although it is normally faster than this.
  • For International Orders please allow 2 - 4 weeks on all products in stock, although it is normally faster than this.

We will notify you when your product is dispatched.

eBooks & Other Downloads

Delivery is instant: Once your order is completed you can click the download link and button to access your eBook or other download.  

All our eBooks are in PDF format. You will need to download the Free Adobe Reader to view them or print them. 

For Mp3 Audio Files you may use Media Player which comes with windows or any other player of your choice. 

You can click the floppy disk button while viewing your eBook to save it locally. Alternatively right click (click and hold if using a Mac) and select "Save Target As" to save your eBook to your machine. 

You can download your eBook up to 5 times and the link remains active for 7 days after payment. Simply login to "Your Account" and select "Order History" to access your eBook(s). 

Our 30-Day Guarantee

If you are ever unhappy with any product purchased from, you can return it to us in its original, re-saleable condition (or in the case of downloadable items, Email Us) within 30 days of purchase, and we will issue a full refund on your purchase. This process can take up to 3 weeks. 

For your peace-of-mind we recommend that you use a recorded or registered delivery service.  Our policy is that we will not refund for physical goods that we do not receive. 

Our 30 day guarantee means that you can buy our products risk-free! 

Our Returns Policy Does Not Affect Your Statutory Rights.

Cancellation of Training Courses

There is a minimum cancellation fee of £25 plus VAT on our courses.

For our NLP Practitioner and Master Practitioner courses, the cancellation fee is £100 plus VAT, plus the retail cost of the CDs and manual, which will remain your property.

For our NLP Trainers Training, the cancellation fee is £250 plus VAT.

If you return the relevant CDs and manual in their original condition, then the policy stated in the section ‘Our 30 Day Guarantee’ applies.

Should you wish to defer a course to a different date, the cancellation fees waived for the first deferment.

*This document was last updated on 14 June 2012

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Course Testimonials

  • Georgia Karargyri

    This was one of the best courses I have ever attended. It completely changed my professional life and gave me the tools to communicate better with my patients. Since the course my private income has increased over 90%, but even more amazing, my patients have had treatments with the latest technologies and materials because I can now help them understand better the benefits of these treatments. Sign up for it immediately!

  • Roberta Rizzi

    Your course is really inspirational and energising: I have felt really motivated and focused since back in surgery and I have immediately experienced an increase in my private income. I am really committed to following your methods and your advice, I have found them absolutely life-changing. Thanks to your books and your course I have discovered how full of prejudices I am ( above all, that one toward money) and how bad my listening can be

  • Dr Andrew McSweeney

    Thank you for the webinar last night. Just thought I'd share something quite amazing with you; I've just "closed" £2k of anterior crowns on a patient. I hardly ever manage to secure treatment plans like that, all from the methods you mentioned in your webinar. Mostly from asking questions and from trying to describe solutions in a more exciting way using the patient's language, and then asking her to book in today rather than advising her to "have a think about it"

  • Dr Ravi Solanki

    We are excited to continue to work with you as so far it has had the biggest impact on our business, we have already received a significant return back on our investment and staff morale

  • Dr Gerwyn Rolands

    Essential changes like don't bring up the plan on the phone, photo book, video reviews and hand out some business cards together with asking for referrals alone has made your visit more than worth while.
    I genuinely feel you have given me a blueprint to up our customer service to the next level. I can't wait for your next visit

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