Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice. Depending on how they deal with the patient, he or she will decide whether to visit your practice or to go elsewhere. They are the shop window to your practice and you get once chance to make a good impression.
This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. That's what each telephone call to your practice is potentially worth.
THE RIGHT COURSE FOR YOU
This one day course is dedicated solely to the role of the receptionist in a dental practice
- Create a memorable first impression
- Practice telephone protocol
- Turn enquiries into appointments
- Build outstanding rapport
- Talk money with re-assurance and confidence
- Use enquiry measurement tools
- Motivate the patient to take action NOW
- Develop outstanding communication skills
"Thoroughly enjoyed the course last Thursday. Please let Ashley and Alistair know that our girls have already signed up several new patients this week. They are far more confident talking with patients over the phones"
MORE INFORMATION >
Giles Ratcliffe, Milnsbridge Dental Practice, Grange Dene Dental Practice
WHO IS THIS PROGRAMME FOR?
This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. The programme is particularly applicable to Reception Staff, however, Clinicians, Treatment Coordinators and Practice Managers have also benefitted from this course.
WHY SHOULD I TAKE THE COURSE?
Dental practices spend thousands of pounds each year marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that a patient enquiry turns into an appointment and ultimately a client. You will learn to speak the language of benefits to excite the patients and how to convert those who are enquiring about National Health Service dentistry into private patients. By the end of the day you will be much more confident to talk money with re-assurance and be proud of your price.
HOW IS THE PROGRAMME DELIVERED?
This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills needed to stand out from the other dental practices and ensure enquires are turned into appointments.
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