This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme -Manchester (September 2026) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme -London (May 2026) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Ashley Latter. 

FAQS

The post Reception Programme – Sydney (March 2026) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

Your instructor for this programme is Ashley Latter

Book Your Place Now! FAQS

The post Reception Programme -Manchester (April 2026) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme -Manchester (November 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (November 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Ashley Latter.

Book Your Place Now! FAQS

The post Reception Programme – Dublin (June 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (June 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Ashley Latter. 

FAQS

The post Reception Programme – Sydney (March 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (March 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (December 2024) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (September 2024) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (September 2025) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (June 2024) first appeared on Ashley Latter.

This is a specific one-day course for Front of House Team and TCOs dealing with new enquiries over the phone and then on to the face to face consultation.

The Front of House Team are without doubt the most important people within the practice, as they are the first point of call. Depending on how they deal with the new enquiry will determine whether a new patient visits your Practice or go elsewhere. This is your chance to make a world class first impression. The next stage is when the patient visits the practice to meet with the TCO for the initial consultation. This is where we will teach you the six steps to a perfect consultation, helping you convert more of your consultations into treatment. Ultimately creating a seamless truly world-class patient experience from the initial telephone call to the face-to-face consultation.

On this packed day, you will get a chance to practice with other forward thinking TCO’s and Front of House in a positive and motivational environment. This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your Receptionists and TCOs will develop new behaviours and new skills, which can be implemented into your Practice, so that your practice will stand out from the competition.

Book Online Now!

Here is what is included in the day:

From the first phone call:

• Discover the skills that are paramount in becoming world class on the telephone.
• Create a memorable first impression – stand out from the competition.
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW.
• Develop outstanding communication skills – eliminate waffle.
• Discuss your fees with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road.
• Design a Practice telephone protocol – know all the steps.
• Develop a winning attitude and extra self-confidence.
• Stand out from the competition.
• Learn how to close and turn more enquiries into appointments.

Having excellent relationships with your patients is the foundation to a successful phone call and consultation. Without rapport, there is no trust.

 In this section you will:

• Develop the skills to build relationships with potential clients.
• Become outstanding at building rapport and get them to like you instantly.
• Develop the techniques to build credibility quickly.
• Develop the skills to lower client resistance/nervousness.

One of the biggest mistakes many TCO’s make is providing solutions without truly understanding the wants and needs of the patient.

In this section you will:

• Understand the vital role effective questions play in selling your services and products.
• Learn how to lead your client through a comfortable, natural series of questions, designed to get the information you need.
• Become a much more effective listener, learning how to listen to understand listen to respond.
• Understand the five emotional reasons why patients make decisions when they buy Orthodontic treatment. 

If you want to increase your take up of treatment plans, then the language that you use when presenting is crucial.

In this section you will:

• Become a more persuasive and powerful communicator in all situations.
• Learn how to use evidence to back up what we say.
• Discover the language to excite the patient and learn how to influence them.
• Communicate clearly and concisely, eliminate waffle.

Communicate your fees with confidence:

In this section you will.

• Understand that patients do not always buy on price.
• Understand what is important to patients when they make decisions.
• Learn how to present what you do with confidence, concisely and create real value in your patient’s eyes.
• Develop your USP (Unique Selling Proposition) so that you can sell your services at a higher fee than your competition.

Gaining Commitment – it is important that there is a natural conclusion to the consultation. 

In this section you will.

• Learn how to gain patient commitment to your treatment with ease.
• Develop a process where patient buys into your services.
• Learn how to close without pressure and make it sound seamless and with ease.
• Learn how to get five stars google reviews and video testimonials.

Your instructor for this programme is Enrica Latter and Ashley Latter. 

Enrica works part time as a treatment coordinator in a fully private dental practice in the centre of Manchester. She carries out these consultations every day with 95% of them being for patients that are interested in having their teeth straightened. She will share proven strategies on how she carries out these consultations examples and tips to provide the most success and have more patients saying YES to the treatment plans.

Book Your Place Now! FAQS

The post The Treatment Co-ordinator and Reception Programme – Dublin (April 2024) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (January 2024) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• • Hugely improved comunication skills
  • Much better at building rapport
  • Convert patients enquiring about NHS
  • Able to talk money with confidence
  • Speak in a language that excites the patient

• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (December 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Birmingham (November 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Scotland (October 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (October 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (September 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – London (June 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Exeter, Devon (January 2023) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (December 2022) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (July 2022) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this programme is Lucie Simic. 

Book Your Place Now! FAQS

The post Reception Programme – Manchester (May 2022) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (November 2021) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Your instructor for this Programme is Ashley Latter.

Location: Hilton Botanic Gardens

1-9 Grosvenor Terrace

Glasgow

G12 0TA

Book Your Place Now! FAQS

The post Reception Programme – Glasgow (October 2021) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (October 2021) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (May 2021) first appeared on Ashley Latter.

This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your receptionists will develop new behaviours and new skills, so that your practice will stand out from the competition and ensure that enquiries into your practice, turn into appointments. This online course does exactly what it says on the tin. We will coach all your team members on how to take an enquiry and turn it into an appointment and you can learn all these skills from your own practice, no travel and no accommodation costs to a venue.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. If you have a Dental Membership in place, we will show you how to sell it ethically, so that you can grow the numbers of patients to your practice. We will even show you how to discuss your fees with self-confidence, even if you are more expensive than the practice down the road. If that is not enough, we will follow up with you a month after the programme to deliver some further coaching and share best practice.

Here is a list of outcomes:

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Discuss your fees with assurance and self-confidence. Be proud of your fees – even when you are more expensive than the Practice down the road
• Design a practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquiries are not dealt with at the desk
• How to sell your Membership Plan and have more patients saying yes to your plans.

Fees only £500 (+ VAT) per practice

Includes:

• Full days training
• One link to each practice, however, you can have unlimited numbers from your practice
• Manual, full scripts of everything that we go through on the course, two signed copies of Don’t wait for the Tooth Fairy (how to communicate effectively and create the perfect patient journey in your dental practice).
• 6 hours CPD certificates for all your team members in attendance
• Follow up coaching call by Zoom one month after the course (this will last for around 60 minutes) each practice reports back on their progress and you will learn from each other.

Each practice will also be given my online reception course “From first call to long term patient” this is a three-hour programme filmed in a dental practice four years ago which you will have for life. This sells on my website for £997 and is an excellent resource to have after the course and for any new members that join your team – you will receive this for free.

Programme strictly limited to 25 Practices only so that we can answer all your questions

To book onto the course, please either book online, call Lissa Mann on 07974 463525 or email lissa@thesellingcoach.com

Book Online Now!

A percentage of our earnings supports bridge2aid and The Fed

Download A Pdf On The Course Programme

FAQS

• Increased uptake of treatment plans
• Stronger relationships with their patients leading to an increase in referrals
• Talking money with more confidence and achieving better prices for their services
• More confidence in dealing with patients objections
• Entire team singing from the same hymn sheet
• A world class patient journey

Book Online Now!

The post ONLINE RECEPTION COURSE – Learn how to turn all your new enquiries into appointments, even if the patient is requesting NHS when you are a private practice first appeared on Ashley Latter.

This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your receptionists will develop new behaviours and new skills, so that your practice will stand out from the competition and ensure that enquiries into your practice, turn into appointments. This online course does exactly what it says on the tin. We will coach all your team members on how to take an enquiry and turn it into an appointment and you can learn all these skills from your own practice, no travel and no accommodation costs to a venue.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. If you have a Dental Membership in place, we will show you how to sell it ethically, so that you can grow the numbers of patients to your practice. We will even show you how to discuss your fees with self-confidence, even if you are more expensive than the practice down the road. If that is not enough, we will follow up with you a month after the programme to deliver some further coaching and share best practice.

Here is a list of outcomes:

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Discuss your fees with assurance and self-confidence. Be proud of your fees – even when you are more expensive than the Practice down the road
• Design a practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquiries are not dealt with at the desk
• How to sell your Membership Plan and have more patients saying yes to your plans.

Fees only £500 (+ VAT) per practice

Includes:

• Full days training
• One link to each practice, however, you can have unlimited numbers from your practice
• Manual, full scripts of everything that we go through on the course, two signed copies of Don’t wait for the Tooth Fairy (how to communicate effectively and create the perfect patient journey in your dental practice).
• 6 hours CPD certificates for all your team members in attendance
• Follow up coaching call by Zoom one month after the course (this will last for around 60 minutes) each practice reports back on their progress and you will learn from each other.

Each practice will also be given my online reception course “From first call to long term patient” this is a three-hour programme filmed in a dental practice four years ago which you will have for life. This sells on my website for £997 and is an excellent resource to have after the course and for any new members that join your team – you will receive this for free.

Programme strictly limited to 25 Practices only so that we can answer all your questions

To book onto the course, please either book online, call Lissa Mann on 07974 463525 or email lissa@thesellingcoach.com

Book Online Now!

A percentage of our earnings supports bridge2aid and The Fed

Download A Pdf On The Course Programme

FAQS

• Increased uptake of treatment plans
• Stronger relationships with their patients leading to an increase in referrals
• Talking money with more confidence and achieving better prices for their services
• More confidence in dealing with patients objections
• Entire team singing from the same hymn sheet
• A world class patient journey

Book Online Now!

The post ONLINE RECEPTION COURSE – Learn how to turn all your new enquiries into appointments, even if the patient is requesting NHS when you are a private practice (April 2021) first appeared on Ashley Latter.

This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your receptionists will develop new behaviours and new skills, so that your practice will stand out from the competition and ensure that enquiries into your practice, turn into appointments. This online course does exactly what it says on the tin. We will coach all your team members on how to take an enquiry and turn it into an appointment and you can learn all these skills from your own practice, no travel and no accommodation costs to a venue.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. If you have a Dental Membership in place, we will show you how to sell it ethically, so that you can grow the numbers of patients to your practice. We will even show you how to discuss your fees with self-confidence, even if you are more expensive than the practice down the road. If that is not enough, we will follow up with you a month after the programme to deliver some further coaching and share best practice.

Here is a list of outcomes:

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Discuss your fees with assurance and self-confidence. Be proud of your fees – even when you are more expensive than the Practice down the road
• Design a practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquiries are not dealt with at the desk
• How to sell your Membership Plan and have more patients saying yes to your plans.

Fees only £500 (+ VAT) per practice

Includes:

• Full days training
• One link to each practice, however, you can have unlimited numbers from your practice
• Manual, full scripts of everything that we go through on the course, two signed copies of Don’t wait for the Tooth Fairy (how to communicate effectively and create the perfect patient journey in your dental practice).
• 6 hours CPD certificates for all your team members in attendance
• Follow up coaching call by Zoom one month after the course (this will last for around 60 minutes) each practice reports back on their progress and you will learn from each other.

Each practice will also be given my online reception course “From first call to long term patient” this is a three-hour programme filmed in a dental practice four years ago which you will have for life. This sells on my website for £997 and is an excellent resource to have after the course and for any new members that join your team – you will receive this for free.

Programme strictly limited to 25 Practices only so that we can answer all your questions

To book onto the course, please either book online, call Lissa Mann on 07974 463525 or email lissa@thesellingcoach.com

Book Online Now!

A percentage of our earnings supports bridge2aid and The Fed

Download A Pdf On The Course Programme

FAQS

• Increased uptake of treatment plans
• Stronger relationships with their patients leading to an increase in referrals
• Talking money with more confidence and achieving better prices for their services
• More confidence in dealing with patients objections
• Entire team singing from the same hymn sheet
• A world class patient journey

Book Online Now!

The post ONLINE RECEPTION COURSE – Learn how to turn all your new enquiries into appointments, even if the patient is requesting NHS when you are a private practice first appeared on Ashley Latter.

This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your receptionists will develop new behaviours and new skills, so that your practice will stand out from the competition and ensure that enquiries into your practice, turn into appointments. This online course does exactly what it says on the tin. We will coach all your team members on how to take an enquiry and turn it into an appointment and you can learn all these skills from your own practice, no travel and no accommodation costs to a venue.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. If you have a Dental Membership in place, we will show you how to sell it ethically, so that you can grow the numbers of patients to your practice. We will even show you how to discuss your fees with self-confidence, even if you are more expensive than the practice down the road. If that is not enough, we will follow up with you a month after the programme to deliver some further coaching and share best practice.

Here is a list of outcomes:

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Discuss your fees with assurance and self-confidence. Be proud of your fees – even when you are more expensive than the Practice down the road
• Design a practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquiries are not dealt with at the desk
• How to sell your Membership Plan and have more patients saying yes to your plans.

Fees only £500 (+ VAT) per practice

Includes:

• Full days training
• One link to each practice, however, you can have unlimited numbers from your practice
• Manual, full scripts of everything that we go through on the course, two signed copies of Don’t wait for the Tooth Fairy (how to communicate effectively and create the perfect patient journey in your dental practice).
• 6 hours CPD certificates for all your team members in attendance
• Follow up coaching call by Zoom one month after the course (this will last for around 60 minutes) each practice reports back on their progress and you will learn from each other.

Each practice will also be given my online reception course “From first call to long term patient” this is a three-hour programme filmed in a dental practice four years ago which you will have for life. This sells on my website for £997 and is an excellent resource to have after the course and for any new members that join your team – you will receive this for free.

Programme strictly limited to 25 Practices only so that we can answer all your questions

To book onto the course, please either book online, call Lissa Mann on 07974 463525 or email lissa@thesellingcoach.com

Book Online Now!

A percentage of our earnings supports bridge2aid and The Fed

Download A Pdf On The Course Programme

FAQS

• Increased uptake of treatment plans
• Stronger relationships with their patients leading to an increase in referrals
• Talking money with more confidence and achieving better prices for their services
• More confidence in dealing with patients objections
• Entire team singing from the same hymn sheet
• A world class patient journey

Book Online Now!

The post ONLINE RECEPTION COURSE – Learn how to turn all your new enquiries into appointments, even if the patient is requesting NHS when you are a private practice first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (October 2020) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Glasgow (October 2020) first appeared on Ashley Latter.

Dental Practices spend thousands of pounds each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other dental practices and ensure that you turn your enquiries into appointments. We will coach members of your dental practice management on how to take an enquiry from that very first call and turn it into an appointment so that ultimately they can become a long term patient.

On this packed one day programme, delegates will be coached on how to

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring into patients
• Use enquiry measurement tools – find out what marketing is working and what is not
  Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices around the world

Book Your Place Now! FAQS

The post Reception Programme – Sydney (March 2020) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (January 2020) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (October 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (September 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (June 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (April 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (March 2019) first appeared on Ashley Latter.

Dental Practices spend thousands of pounds each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other dental practices and ensure that you turn your enquiries into appointments. We will coach members of your dental practice management on how to take an enquiry from that very first call and turn it into an appointment so that ultimately they can become a long term patient.

On this packed one day programme, delegates will be coached on how to

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring into patients
• Use enquiry measurement tools – find out what marketing is working and what is not
  Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices around the world

Book Your Place Now! FAQS

The post Reception Programme – Sydney (March 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Glasgow (January 2019) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (November 2018) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (October 2018) first appeared on Ashley Latter.

This is more important than ever before as patients are shopping around for their treatment and practices are becoming less reliant on the National Health Service. If a patient stays with you for 10 years and they join a membership plan they could then be worth £5000 to you. If they are interested in cosmetic treatment then your treatment plans could potentially run into five figures. That’s what each telephone call to your practice is potentially worth.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – Manchester (July 2018) first appeared on Ashley Latter.

Book Online Now!

Every year, Dental Practices spend thousands of pounds marketing and attracting leads to their practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills so that your practice will stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.

This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression – stand out from the competition
• Know your numbers – understand the value of each call to your practice
• Speak the language of benefits to excite the patient – motivate the patient to take action NOW
• Develop outstanding communication skills – eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Talk money with re-assurance and self-confidence. Be proud of your fees – even when you are more expensive than a practice down the road
• Design a Practice telephone protocol – know all the steps
• Develop a winning attitude and extra self confidence
• Learn how to convert patients enquiring about NHS into private patients
• Use enquiry measurement tools – find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices in the UK

• Hugely improved comunication skills
• Much better at building rapport
• Convert patients enquiring about NHS
• Able to talk money with confidence
• Speak in a language that excites the patient
• Turn more enquiries into appointments

Book Your Place Now! FAQS

The post Reception Programme – London (May 2018) first appeared on Ashley Latter.