Dates: 2nd February 2021
Price: £600 inc. VAT per practice
Every new enquiry is potentially worth £3000 if the patient joins your plan and stays with you for many years, but this does not include family or friends, this is why the receptionists are possibly the most important people in your practice, but in some cases they are answering the phones with little or no training. I call them The Managing Directors of First Impressions.
This programme is a mixture of presentation, facilitation, discussion, and hands on coaching. Your receptionists will develop new behaviours and new skills, so that your practice will stand out from the competition and ensure that enquiries into your practice, turn into appointments. This online course does exactly what it says on the tin. We will coach all your team members on how to take an enquiry and turn it into an appointment and you can learn all these skills from your own practice, no travel and no accommodation costs to a venue.
This course is specifically focussed on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails. If you have a Dental Membership in place, we will show you how to sell it ethically, so that you can grow the numbers of patients to your practice. We will even show you how to discuss your fees with self-confidence, even if you are more expensive than the practice down the road. If that is not enough, we will follow up with you a month after the programme to deliver some further coaching and share best practice.
Here is a list of outcomes:
Fees only £500 (+ VAT) per practice
Each practice will also be given my online reception course “From first call to long term patient” this is a three-hour programme filmed in a dental practice four years ago which you will have for life. This sells on my website for £997 and is an excellent resource to have after the course and for any new members that join your team – you will receive this for free.
Programme strictly limited to 25 Practices only so that we can answer all your questions
To book onto the course, please either book online, call Lissa Mann on 07974 463525 or email firstname.lastname@example.org
A percentage of our earnings supports bridge2aid and The Fed