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  • Georgia Karargyri

    This was one of the best courses I have ever attended. It completely changed my professional life and gave me the tools to communicate better with my patients. Since the course my private income has increased over 90%, but even more amazing, my patients have had treatments with the latest technologies and materials because I can now help them understand better the benefits of these treatments. Sign up for it immediately!

  • Roberta Rizzi

    Your course is really inspirational and energising: I have felt really motivated and focused since back in surgery and I have immediately experienced an increase in my private income. I am really committed to following your methods and your advice, I have found them absolutely life-changing. Thanks to your books and your course I have discovered how full of prejudices I am ( above all, that one toward money) and how bad my listening can be

  • Dr Andrew McSweeney

    Thank you for the webinar last night. Just thought I'd share something quite amazing with you; I've just "closed" £2k of anterior crowns on a patient. I hardly ever manage to secure treatment plans like that, all from the methods you mentioned in your webinar. Mostly from asking questions and from trying to describe solutions in a more exciting way using the patient's language, and then asking her to book in today rather than advising her to "have a think about it"

  • Dr Ravi Solanki

    We are excited to continue to work with you as so far it has had the biggest impact on our business, we have already received a significant return back on our investment and staff morale

  • Dr Gerwyn Rolands

    Essential changes like don't bring up the plan on the phone, photo book, video reviews and hand out some business cards together with asking for referrals alone has made your visit more than worth while.
    I genuinely feel you have given me a blueprint to up our customer service to the next level. I can't wait for your next visit

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How to be a good leader to your team

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Posted on: 05-Apr-2016

One of the biggest challenges a leader faces is influencing their team, getting the best out of them and of course getting them to do jobs willingly with a smile on their face.

How many times have you ever woken up in the middle of the night thinking about a difficult team member or how you can sell an idea to the dentist? If this is you, then don't worry you are not on your own. There are probably hundreds of Practice Managers up and down the country facing the same challenges.

As far back as 1936 Dale Carnegie was aware of these challenges when he wrote his now legendary best-selling book 'How to Win Friends and Influence People'.  This has sold over 30 million copies worldwide. In the book he wrote about 36 human relation skills to get people to like you and of course techniques on how to influence people. 

The good news is that you can get every team member to do exactly what you want them to do and in exactly the right way, sometimes even going that extra mile for the practice.  Outstanding leaders are not born, they are made.  This is your time.

Here are a few tips to make that happen: 

1.Whenever you are selling an idea to one of your team members, there has to be something in it for them. You have to sell the idea to them. What are the benefits to the practice and also the benefit to them for undergoing the task? People will only do something willingly if there is something in it for them.

2.Make them feel that the idea is theirs and not yours. This is the ultimate skill to master, because people will go the extra mile if they think the idea is theirs. Very few people like to be told what to do, but if they think it is their idea, then watch your team fly.

3.Once you have agreed a task has to be done, ask them if they have any ideas on how it should be carried out. Listen attentively and you will be surprised by how many good ideas your team will come up with. They might even come up with a few ideas that you had not thought about.

If you would like to master these skills we have a brand new programme for you.....

Practice Managers Leadership  - One Day Programme 

Tuesday 19 April 2016 - Manchester 

10am-5pm (6hrs CPD)

This full day course will cover:  

• Inspiring,  guiding and motivating team members for maximum effect • Organising great people management
• Employee engagement  - the master key that unlocks performance
• Personal leadership skills development
• Discover how to change attitudes
• Discover the key leadership skills, so that you can influence your team to your way of thinking and get them doing things willingly

We will also give you a free copy of the Dale Carnegie book - 'How to Win Friends and Influence People'.

Your investment is £347 + VAT

Click here for more details or to book




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