After much thought and deliberation we decided to close our two practices (10 surgeries in total) for two days and have the whole team trained by Ashley… Has it been worth it ?? ….Absolutely!!! We are busier than ever, the team is happier and inspired and gelled together and the profit is increased – everyone is happy!!Thank you Ashley – a ‘Dental gem’.
I had high expectations in attending your course and I am happy to say you far exceeded them. Attending it was undoubtedly the best business decision we have made this year, and attending it together which gave us a joined up approach was the second best decision, my only regret is that we didn’t involve the whole team but they are enjoying reading your book ‘Don’t wait for the Tooth Fairy’ and we will be investing in some in-house training in the very near future.
I had been thinking for some time that I needed to pick a course that would help elevate our practice to the next level. We have a fantastic group of clinicians with excellent clinical skills that wanted to deliver more of the dentistry that they enjoy. After seeing Ashley talk in the past and previously going on his 2 day ethical course I knew this would add a lot of value to each clinician during the course and for years to come. I was a bit apprehensive that some clinicians might be reluctant to go on a “sales” course. This wasn’t the case, Ashley delivered an absolutely fantastic course to the team over two days and has changed the trajectory of their careers. Ashley managed to achieve instant results with actionable tips from day 1 and we have reported an increase in private income with happier clinicians and happier patients receiving life changing treatment.
My advice is don’t delay on going on his course. It has been the most influential course I have been on in my career and recommend this course to any dentist that wants to go on a communication course.
Ashley is simply the best in the business.
Thank you Ashley for all your help.
Orchard Dental Practice
Due to a recent practice expansion, we wanted the whole of our dental team to benefit from the inspirational communications advice given by Ashley. Many of the existing team had already been on the ethical sales courses before, so we wanted to build on those skills whilst also including the newest members of the team.
Having Ashley come to our practice was hugely beneficial as it allowed him to tailor his advice to us. Going through the commonly faced scenarios and obstacles allowed our team to develop easy, sympathetic and successful responses.
The whole of our team is now fully on board and using the same protocols and communication techniques, starting right from the first phone call enquiry. This has had a massive impact, not only taking the stress off the staff by giving them simple techniques to apply, but also with patient satisfaction and treatment uptake.
My advice to any practice wanting to get the whole team passionate about providing the highest quality of care to your existing and potential new patients, would be to get Ashley in for invaluable one on one mentoring. It really is a fun, engaging 2 days, which covers all aspects of the patient journey. It’s like having a personal coach or a personal trainer! Having Ashley at your practice will help your whole team achieve their full potential!
Infinity Dental Clinic