VAT

Please note that we are legally required to add VAT (Value Added Tax) at 20% on all relevant products.

Shipping Costs

Our charges for packing and shipping/postage are based on the weight and destination. These charges and VAT are not included in the initial price visible and will be added on and displayed during checkout.

The charges are as follows:
Europe Shipping 1 or 2 items £8.75
Europe Shipping 3 or 4 items £10.75
Europe Shipping 5 or more items £12.75
International Shipping 1 or 2 items £10.75
International Shipping 3 or 4 items £12.75
International Shipping 5 or more items £15.75
UK Mainland Shipping 1 or 2 items £3.75
UK Mainland Shipping 3 or 4 items £5.75
UK Mainland Shipping 5 or more items £8.75
Delivery

Our intention is to despatch books, booklets and CDs within 2 working days of receipt of your valid payment. Occasionally this may not be possible – we will always despatch products as soon as possible.

  • In the UK estimated delivery can take up to 7 working days on all products in stock, although it is normally faster than this.
  • In Mainland Europe please allow 10 – 14 working days on all products in stock, although it is normally faster than this.
  • For International Orders please allow 2 – 4 weeks on all products in stock, although it is normally faster than this.
Our 30-Day Guarantee

If you are ever unhappy with any product purchased from ashleylatter.com, you can return it to us in its original, re-saleable condition (or in the case of downloadable items, Email Us) within 30 days of purchase, and we will issue a full refund on your purchase. This process can take up to 3 weeks.

For your peace-of-mind we recommend that you use a recorded or registered delivery service. Our policy is that we will not refund for physical goods that we do not receive.

Our 30 day guarantee means that you can buy our products risk-free!

Our Returns Policy Does Not Affect Your Statutory Rights.

Cancellation of Training Courses

There is a minimum cancellation fee of £25 plus VAT on our courses.

*This document was last updated on 27 March 2018