Please note that we are legally required to add VAT (Value Added Tax) at 20% on all relevant products.
Our charges for packing and shipping/postage are based on the weight and destination. These charges and VAT are not included in the initial price visible and will be added on and displayed during checkout.
|Europe Shipping||1 or 2 items||£8.75|
|Europe Shipping||3 or 4 items||£10.75|
|Europe Shipping||5 or more items||£12.75|
|International Shipping||1 or 2 items||£10.75|
|International Shipping||3 or 4 items||£12.75|
|International Shipping||5 or more items||£15.75|
|UK Mainland Shipping||1 or 2 items||£3.75|
|UK Mainland Shipping||3 or 4 items||£5.75|
|UK Mainland Shipping||5 or more items||£8.75|
Our intention is to despatch books, booklets and CDs within 2 working days of receipt of your valid payment. Occasionally this may not be possible – we will always despatch products as soon as possible.
If you are ever unhappy with any product purchased from ashleylatter.com, you can return it to us in its original, re-saleable condition (or in the case of downloadable items, Email Us) within 30 days of purchase, and we will issue a full refund on your purchase. This process can take up to 3 weeks.
For your peace-of-mind we recommend that you use a recorded or registered delivery service. Our policy is that we will not refund for physical goods that we do not receive.
Our 30 day guarantee means that you can buy our products risk-free!
Our Returns Policy Does Not Affect Your Statutory Rights.
CONTRACT OF AGREEMENT
The programme investment includes the two day programme, manuals, support materials, all refreshments, including lunch.
Due to the nature of our business, once a place is reserved we then cannot give this place to anyone else. Therefore, if a place has to be cancelled, we will insist on payment of £175.00 per person + VAT.
In the event that you or a member of staff not being able to attend, a substitute may be nominated. If a suitable person cannot be found, the original participant may be transferred to one of our other programmes within 12 months of the date of cancellation.
In the unlikely event that the programme has to be cancelled by Ashley Latter Ltd, an alternative date will be offered, or alternatively a full refund will be given.
*This document was last updated on 27 March 2018