S05 E05: How a very busy practice in Leeds created a world class team that gives their patients a world class experience every time

The Two Reds are Better Than One interview this week was with Jasmin Wigglesworth – the Practice Manager of Infinity Dental – and Gaby Saracino-Hamill – the lead TCO within the practice.

Last year we interviewed Mohsin Patel who is the Principal of the practice and many listeners stated it was one of the best interviews that we have done. This time we get to interview the key people within the practice who make it all happen. On this interview you will discover:

How an extremely busy practice deals effectively with new enquiries both by telephone and emails;

The role of the TCO to give world class patient care and how the practice rotates their roles to make the job more fun and rewarding;

The importance of following up a patient;

What gets discussed and reviewed in the morning huddle and how they are always consistently evolving the patient journey;

The importance of the after-treatment interview, how they get 5 star google reviews, and enrol patients onto a membership plan;

The advantages of recruiting new team members outside of dentistry.


Click here to listen: