S05 S11: The viewpoint from a business manager

Lucie Simic started out as a Journalist and after helping Mike Hesketh at the Exeter Dental Centre with his social media, ended up being his Business Manager. (Mike was a previous guest on our podcast).

In just four years they turned a Practice whose turnover was £400,000 to £2.4M, eventually selling it to BUPA for £3.2m. Lucie implemented 6 strategies that allowed this to happen and on this podcast, you will discover what they are and how they created a truly world class dental practice.

This was a gem of a podcast and the longest one we have ever recorded in five years. You will discover;

The importance of setting a vision and selling the dream to the team

What a Brand Book is and why it is needed

The essential traits when recruiting for a committed and successful Business/Practice Manager

How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay!

The difference between a Staff Journey and a Patient Journey and why you need both to be truly world class

The difference between a Growth Chat and an appraisal and how you can give your people a progression plan

The importance of measurement – do you know the hourly profit rate per surgery? and why you need to…

Why morning huddles are essential and what happens in them

Front of House – why they are the most important people in your Practice, you will see them differently after hearing Lucie


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