As a Practice Manager in a dental practice, the role often comes with unique challenges that can lead to feelings of isolation and constant pressure. With no direct peers to share the workload or discuss challenges, it can feel as though the weight of the practice rests solely on your shoulders. The responsibilities are endless, managing and motivating your team, dealing with CQC and the increasing bureaucracy. One minute you are on reception covering for sickness, then you are trying to meet payroll and at the same time develop some Marketing Strategies to grow the Practice. Your responsibilities are never ending, and it can be 24 hours per day. That’s why the Practice Manager Juggler book has been so vital for many PMs. This sense of responsibility can make it difficult to disconnect from work, leading to a blurred line between professional and personal life.

For the last 20 years, we have delivered a very successful Practice Managers Club at our training centre to over 350 PM’s. However, we have recognised times have changed and now we are introducing the same programme, but as an online version. No travel needed, no hotels booked and you can now take the programme from your Practice Manager Office or at home.

Over 14 months, there will be seven sessions of 2 hours each.

Session 1: Managing your team with confidence

Session 2: The art of effective delegation

Session 3: Mastering time and prioritising management

Session 4: Leading a self-managing, high-performing team

Session 5: How to facilitate motivational team meetings 

Session 6: How to run effective and motivational appraisals

Session 7: From learner to leader: A celebration of your leadership growth

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Programme Results:

  • By the end of the Practice Manager Club, members will:
  • Feel more confident in their leadership role
  • Delegate effectively
  • Have greater control of their time
  • Reduce stress and the feeling of being overwhelmed
  • Lead a more accountable and motivated team
  • Operate at a higher strategic level
  • Have more time to plan and develop the busines

 

How the programme works 

We will meet for two hours every two months live via a Zoom meeting. Hours will be 10.00am to 12.00pm. We will send the link to you beforehand. If for any reason you are unable to join a meeting it will be recorded.

Each session will be interactive, engaging and fun, where everyone will get an opportunity to share what is working from the previous session, and best practices will be shared, so that everyone can learn from the experiences of others.

At some of the sessions we will make time for hot seats where a delegate can share a current challenge they are facing and then receive advice and coaching not just from Ashley and Lucie, but also the other delegates. Imagine coming to a meeting with a challenge and then receive the blueprint and experiences from the rest of the group.

What’s Included?

  • Six different leadership handouts
  • Four different business books – Practice Manager Jugglers, The Perfect Dental Consultation,How to Win Friends and Influence People and How to stop worrying and Start Living.
  • Private WhatsApp group
  • 14 hours CPD certificate
  • Help at the end of a phone

Free of charge

Online Front of House/Reception Programme (how to take enquiries and turn into appointments) – lifetime access

Online Membership Plan Programme – lifetime access

Your investment is only 12 monthly instalments of £97 + VAT (£116.40)

Strictly limited to 15 places

 

Session 1 Agenda:

  • Welcome and introductions
  • The role of the Practice Manager as a leader
  • Setting clear expectations and standards
  • Building credibility and trust with your team
  • Group discussion: leadership challenges in your practice
  • Setting course goals for the programme

Session 2 Agenda:

  • Why Practice Managers struggle to delegate
  • The true cost of poor delegation
  • Identifying what to delegate and what not to
  • Matching tasks to the right team member
  • The 7-step delegation framework
  • How to delegate without losing control
  • Accountability and follow-up systems
  • Delegation exercise – task one area of your responsibility to a team member

Session 3 Agenda:

  • Why Practice Managers feel overwhelmed
  • Reactive vs proactive working
  • Identifying time drains and inefficiencies
  • The Practice Manager priority model
  • Planning your ideal day/week
  • Managing interruptions and protecting your time. Discover ‘Block Time’
  • Learn how to create a real work life balance of joy and fulfilment

Session 4 Agenda:

  • Discover what motivates your team and what does not, and it is not money
  • How to get your people more involved and going the extra mile for the practice
  • Find the rising stars and take them to a higher level
  • Identify individuals strengths and learn how to give positive strength feedback

Session 5 Agenda 

  • Why team meetings do not work
  • How to get team involvement and make your meetings motivational
  • How to get your team to come up with the ideas to drive your Practice growth
  • Recognise achievement and milestones to build moral
  • Setting up systems for tracking progress and ensuring accountability.

 

Session 6 Agenda 

  • The advantages to team moral of effective appraisals
  • Why appraisals do not work and the big mistakes to avoid
  • How to set goals for a successful appraisal
  • The essential strategies for a successful appraisal
  • How to raise your team members performance and create win wins

Session 7 Agenda:

  • Hear everyone’s journey and success over the last 14 months
  • Learn from the very best
  • Celebrate wins and achievements
  • Moving forward

 

   

A percentage of our earnings supports bridge2aid and The Fed

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See more Leadership and Coaching Course For Owners and Practice Managers Courses